Refund Policy

1. Subscriptions and Billing

Uplin offers subscriptions on a monthly and annual billing cycle. Subscriptions automatically renew at the end of each billing cycle unless you cancel your subscription through your account settings or by contacting our customer support team.

2. Free Trial Period

We provide a free trial period for new customers to explore Uplin's capabilities. You can cancel your trial at any time before the trial ends, and you will not be charged. Once the trial period concludes and you transition to a paid plan, standard billing applies.

3. Refund Request Eligibility

We strive to make sure you are completely satisfied with our CRM platform. If you encounter any technical issues or billing discrepancies, you may request a refund under the following conditions:

• First-time Purchase Refund: If you are not satisfied with Uplin, you may request a full refund within 14 days of your initial subscription purchase date.
• Renewal Charges: We do not offer refunds for recurring subscription renewals unless there has been a billing error or system failure on our part.
• Technical Difficulties: If our service is unavailable or unusable for an extended period, and our team cannot resolve the issue within a reasonable timeframe, you may be eligible for a partial refund or service credit.

4. How to Request a Refund

To request a refund, please send an email to our billing support team at info@thefirstpenny.tech. Please include:

• Your Uplin account email address.
• The transaction reference number or invoice ID.
• A brief description of the reason you are requesting a refund.

Our billing support team will review your request and get back to you within 3-5 business days. Approved refunds will be credited back to your original payment method.

5. Service Cancellation

You can cancel your subscription at any time. When you cancel your subscription, your service will remain active until the end of your current billing period, after which it will terminate. We do not provide prorated refunds for mid-cycle cancellations.